Terms and conditions

1. Scope of application

1.1 The business relationship between Wagner Christopher und Dieing Lukas GbR, 88299 Leutkirch im Allgäu (hereinafter referred to as "Seller") and the customer (hereinafter referred to as "Customer") shall be governed exclusively by the following General Terms and Conditions in the version valid at the time of the order.

1.2 You can reach our customer service for questions, complaints and objections by e-mail at info@skyquestions.com

1.3 A consumer within the meaning of these GTC is any natural person who concludes a legal transaction for a purpose that cannot be predominantly attributed to their commercial or independent professional activity (§ 13 BGB). The law of the Federal Republic of Germany shall apply.

1.4 Deviating terms and conditions of the customer shall not be recognized unless the seller expressly agrees to their validity.

2. offers and service descriptions

The presentation of the products in the online store does not constitute a legally binding offer, but an invitation to place an order. Service descriptions in catalogs and on the seller's websites do not have the character of an assurance or guarantee.

All offers are valid "while stocks last", unless otherwise stated for the products. Errors excepted.

3 Order process and conclusion of contract

3.1 The customer submits a binding request to purchase the goods in the shopping cart by clicking on the "Buy now/order at cost" button. Before submitting the order, the customer can change and view the data at any time or cancel the order process altogether. Required information is marked with an asterisk (*)

3.2 The seller then sends the customer an automatic confirmation of receipt by email, in which the customer's order is listed again (order confirmation). The automatic confirmation of receipt merely documents that the customer's order has been received by the seller and does not constitute acceptance of the application.

3.3 If the seller chooses the payment method "SOFORT -Überweisung", the contract is concluded with the request for payment (when clicking on "Buy now/order with costs"). If the payment has not been received by the seller within 10 calendar days of the order confirmation being sent, despite the due date, even after a further request, the seller shall withdraw from the contract with the result that the order is no longer valid. In the case of "purchase on account", the order is then valid for the buyer for a maximum of 10 calendar days.

3.4 The contract language is German.

4 Prices, vouchers and shipping costs

4.1 The prices stated in the respective offers are final prices. They include all price components including any applicable taxes such as VAT. Only in the case of cross-border delivery may further taxes (e.g. in the case of an intra-Community acquisition) and/or duties (e.g. customs duties) be payable by you in individual cases, but not to the seller, but to the customs or tax authorities responsible there.

4.2 There are no shipping costs for digital products.

5 Delivery, availability of goods

Delivery takes place online or in an application. The application (learning platform) is accessible without taking out an annual subscription. An annual subscription is only required to use the content of the application.

6 Payment modalities

6.1 The customer can choose from the available payment methods as part of and before completing the order process. These can be selected in the online store. Payment is processed via the payment service provider Stripe Payment Europe Ltd. Stripe may use other payment services to process payments, for which special payment conditions may apply, to which the customer may be informed separately.

7 Retention of title

The delivered goods remain the property of the seller until full payment has been made.

8 Rights of use of the customer when purchasing digital content

8.1 In the case of both paid and free digital content, the seller grants the customer simple rights of use to the content for exclusively private use. The customer does not acquire ownership of this content and it may not be passed on to third parties. Commercial use requires prior consent.

8.2 The customer is not entitled to modify, edit, publicly reproduce or make available for download the digital content. In particular, copyright notices may not be removed.

8.3 The customer is obliged to keep his access data secret; it may not be passed on to others. If the access data is lost or unauthorized use by third parties is suspected, the customer is obliged to inform the seller. In addition, the customer shall be liable for any misuse of the access data for which he is responsible.

9 Warranty for material defects and guarantee

9.1 The warranty is governed by statutory provisions.

9.2 The goods delivered by the seller are only covered by a guarantee if this has been expressly given. Customers will be informed of the warranty conditions before initiating the order process.

10 Liability

10.1 The following exclusions and limitations of liability apply to the seller's liability for damages, notwithstanding the other statutory requirements for claims.

10.2 The Seller shall be liable without limitation insofar as the cause of the damage is based on intent or gross negligence.

10.3 Furthermore, the Seller shall be liable for the slightly negligent breach of material obligations, the breach of which jeopardizes the achievement of the purpose of the contract, or for the breach of obligations, the fulfilment of which is essential for the proper performance of the contract and on the observance of which the Customer regularly relies. In this case, however, the seller shall only be liable for foreseeable damage typical of the contract. The Seller shall not be liable for the slightly negligent breach of obligations other than those mentioned in the preceding sentences.

10.4 The above limitations of liability shall not apply in the event of injury to life, limb or health, for a defect following the assumption of a guarantee for the quality of the product and in the event of fraudulently concealed defects. Liability under the Product Liability Act remains unaffected.

10.5 Insofar as the Seller's liability is excluded or limited, this shall also apply to the personal liability of employees, representatives and vicarious agents.

10.6 The Seller has compiled the content of the application (learning platform) to the best of its knowledge and belief. No liability is assumed for the accuracy of the content.

10.7 The seller assumes no liability for technical issues (server failure, unavailability of the website, technical failures of the application (learning platform), and similar occurrences). Compensation for the aforementioned matters is expressly excluded. The seller aims for the fastest possible resolution of errors.

11. revocation

Below you will find information on the conditions and consequences of the statutory right of withdrawal.

11.1 Cancellation policy

A consumer is any natural person who enters into a legal transaction for purposes that are predominantly outside his trade, business or profession.

11.2 Right of withdrawal

You have the right to withdraw from this contract within fourteen days without giving any reason. The withdrawal period is fourteen days from the date of conclusion of the contract.

11.2.1 Exceptions to the right of withdrawal

If you as a customer have already made use of one or more of the services you have ordered in any form, e.g. in the form of courses, training, advice or mediation, before the 14 days have expired, you expressly waive your right of withdrawal!

The right of withdrawal does not exist or expires for the following contracts:

for the supply of sound or video recordings or computer software in a sealed package if the seal has been removed after delivery, and for the supply of digital content not on a tangible medium if we have begun to perform the contract after you have expressly agreed that we may begin to perform the contract before the expiry of the withdrawal period and have expressly confirmed that you are aware that you will lose your right of withdrawal by giving your consent at the beginning of the performance of the contract.

You confirm your consent to the commencement of performance before the expiry of the withdrawal period by purchasing the product.

11.2.2 Exercising the right of withdrawal

To exercise the right of withdrawal, you must inform us (Wagner Christopher und Dieing Lukas GbR, Rimpacher Straße 14, 88299 Leutkirch im Allgäu, +49 7527 9219062, info@skyquestions.com) of your decision to withdraw from this contract by an unequivocal statement (e.g. a letter sent by post or e-mail). You can use the attached sample withdrawal form, but this is not mandatory. To meet the withdrawal deadline, it is sufficient for you to send your notification of exercising your right of withdrawal before the withdrawal period has expired.

11.3 Consequences of withdrawal

If you withdraw from this contract, we shall reimburse to you all payments received from you, including the costs of delivery (with the exception of the supplementary costs resulting from your choice of a type of delivery other than the least expensive type of standard delivery offered by us), without undue delay and in any event not later than 14 days from the day on which we are informed about your decision to withdraw from this contract. For this repayment, we will use the same means of payment that you used for the original transaction, unless expressly agreed otherwise with you; under no circumstances will you be charged any fees for this repayment.

11.4 Sample withdrawal form

(If you wish to withdraw from the contract, please complete and return this form).

- To Wagner Christopher and Dieing Lukas GbR, Rimpacher Straße 14, 88299 Leutkirch im Allgäu, +49 7527 9219062, info@skyquestions.com

- I/we (*) hereby revoke the contract concluded by me/us (*) for the purchase of the following goods (*)/the provision of the following service (*)

- Ordered on (*)/

- Name of the consumer(s)

- Address of the consumer(s)

- Signature of the consumer(s) (only for notification on paper)

- Date(s)

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(*) Delete as appropriate.

12. storage of the contract text

12.1 The customer can print out the text of the contract before submitting the order to the seller by calling up the text in the footer of the website and using the print function of his browser.

12.2 The Seller shall also send the Customer an order confirmation with all order data to the e-mail address provided by the Customer. With the order confirmation, but at the latest when the goods are delivered, the customer also receives a copy of the General Terms and Conditions together with the cancellation policy and the information on shipping costs and delivery and payment terms. If you have registered in our store, you can view the orders you have placed in your profile area. In addition, we save the text of the contract, but do not make it accessible on the Internet.

13. final provisions

13.1 The place of jurisdiction and place of performance is the registered office of the seller if the customer is a merchant, a legal entity under public law or a special fund under public law.

13.2 The contractual language is German. The law of the Federal Republic of Germany shall apply.

13.3. platform of the European Commission for online dispute resolution (OS) for consumers: http://ec.europa.eu/consumers/odr/. We are not willing or obliged to participate in dispute resolution proceedings before a consumer arbitration board.

13.4 Severability clause

Should individual provisions of this contract be invalid or unenforceable or become invalid or unenforceable after conclusion of the contract, this shall not affect the validity of the remainder of the contract.